Meet Ivy — insured.io launches the AI-powered IVR with human-like voice.
Ivy brings ElevenLabs voice technology to the insured.io IVR, giving policyholders natural, conversational self-service in English and Spanish — and routing the rest to a human the moment context demands it.
Read the announcementinsured.io crosses 2M omnichannel platform users.
A look at how policyholders across our carrier network are choosing self-service over call centers — by channel and by line of business.
Read morePatriot General Agency goes live on insured.io.
The carrier brings policyholder portal, IVR, and SMS messaging onto a single platform in under 12 weeks.
Read moreWhy mid-size carriers can't wait on digital UX.
Three patterns from the carriers shipping policyholder experiences faster than the incumbents this year.
Read moreinsured.io named to the 2026 InsurTech 100.
Recognized for the second year running for our work with mid-size P&C carriers on omnichannel customer engagement.
Read moreBridger Insurance launches self-service IVR with insured.io.
"We chose insured.io's IVR solution because it empowers our customers to opt for self-service when they want to make a payment."
Read moreThe Insurance UX Survival Guide passes 10k downloads.
Steve Johnson's field guide for carriers building digital experiences hits a milestone — and a new chapter is on the way.
Read moreSMS on cancel day cuts cancellations by 52%.
What a two-year retention study of 250,000 policyholders across 21 carriers tells us about proactive messaging.
Read moreGulf States Insurance Group launches modernized policyholder UX.
"insured.io allows us to do that quickly and efficiently, providing our policyholders with the digital tools they expect and deserve."
Read moreClaims View ships in the Insured Portal.
Policyholders can now track current and previous claims — including adjuster, payouts, and real-time status — without picking up the phone.
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