The Insurance Pizza Tracker™
The claims experience your policyholders wish every carrier had. Live claim status in the Insured Portal, plus a proactive SMS at every milestone from FNOL to final payment.
Claims shouldn't be a black box.
A bad claims experience can erase years of customer loyalty in an instant. And yet for most insureds, the claims process is a black box of mystery. The Insurance Pizza Tracker gives the operational transparency your policyholders already expect from every other app on their phones.
- It reduces the "where's my claim?" calls. When policyholders can see status themselves, inbound call and chat volume drops fast. Over 30% of claims customer service calls are just to check the status of an existing claim.
- It compresses perceived time. IDEO design director Shuya Gong calls it the "return trip effect": once someone understands the steps, time feels like it's moving faster. Same claim duration, better perception.
- 60% would switch just to get it. Nearly 60% of policyholders say they'd change insurers for timely updates on their claim. Those are numbers insurance carriers can't ignore.
Finally, the pizza tracker for insurance.
The Insurance Pizza Tracker fires updates at each step in the claim lifecycle, on the channel your insured actually reads.
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Filed & received
Once the claim is submitted, the Pizza Tracker starts tracking the claim progress.
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Adjuster assigned
The adjuster's name, details, and contact information are displayed as soon as they are available.
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Estimate & processing
Inspection scheduled, estimate in progress, or awaiting documents: every state change gets an update.
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Payment & closed
Once the payment is issued, the method and expected arrival are tracked and displayed.
Ready to transform your claims experience?
Book a 30 minute demo with insured.io today.