Self-service
A portal your insureds will actually use.
Web and mobile experiences for policy, billing, ID cards, documents, and claims — branded as your carrier.
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Built for mid-size P&C carriers
The omnichannel platform policyholders actually love.
Portal, IVR, SMS, payments, and claims — unified into one customer engagement layer that plugs into your core systems. Faster service, fewer calls, happier insureds.
Meet the insured.io platform.
Every channel your policyholders reach for — and every workflow your team runs — in one place.
Voice
IVR that talks like a human.
AI-powered voice for routine policyholder requests — billing, claim status, ID cards — 24/7, no hold music.
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Messaging
Two-way SMS, on by default.
Reminders, FNOL intake, document requests, and one-tap payments — all over the channel insureds already check.
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Claims
FNOL to settlement, transparent.
Capture first notice of loss in seconds and keep claimants in the loop with real-time status updates.
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Payments
Recurring payments that just work.
PCI-compliant one-time and recurring payments across web, IVR, and SMS — with automatic retries and dunning.
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Direct-to-consumer
Quote to bind, on your domain.
Convert visitors into policyholders with embedded quoting flows that integrate with your rating and policy admin.
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Insights
Analytics you can actually act on.
Channel-by-channel engagement, deflection, and conversion — surfaced where your ops and product teams already work.
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Agent
Tools your agents will keep open all day.
Producer portals for quoting, servicing, and book-of-business visibility — with the same data insureds see.
Learn moreAI where it earns its keep.
Practical intelligence applied to the moments insureds care about — not chatbots for the sake of chatbots.
Voice
Conversational IVR
Natural-language voice for billing, claims, and policy questions — with seamless handoff to a live agent when needed.
ExploreClaims
Real-time updates
Proactive SMS and email status updates throughout the claim lifecycle, generated from your core system events.
ExploreInsights
Engagement intelligence
Spot drop-off in self-service flows, predict at-risk renewals, and route the right channel to the right insured.
ExploreOperations
Smart deflection
Resolve routine inquiries without a CSR — and measure the calls, hold time, and cost you took back.
ExploreA consumer front-end built on real volume.
2M+
Insureds served
$1B+
Premium processed
99.99%
Platform uptime
40+
Carrier integrations
Carriers ship better experiences with insured.io.
Personal lines, commercial, and specialty — built once, deployed across your book.
CARRIER ONE
MUTUAL CO
SPECIALTY GROUP
P&C HOLDINGS
ACME INSURE
METRO MUTUAL
RIDGE & CO
NORTHWIND
68%
fewer billing-related call-center contacts after launching the SMS payment flow.
Personal Auto carrier2.4×
increase in self-service FNOL submissions vs. legacy phone-only intake.
Multi-line P&C mutual4.8★
average policyholder app rating across the carriers running on the platform.
Aggregated, 2025We replaced four vendors with insured.io. Our policyholders get one experience, our team gets one place to see what's happening, and we ship new touchpoints in weeks instead of quarters.
Security & compliance
Enterprise-grade. No exceptions.
Built for the regulatory bar carriers actually have to clear.
Visit our trust center- SOC 2Type II
- PCI DSSLevel 1
- HIPAAAligned
- GDPRReady
One platform, every line of business.
Configure once, serve every product your carrier writes.
Personal Auto
Quote, bind, pay, and file claims — across web, voice, and SMS.
See use casesHomeowners
Document upload, inspection scheduling, and faster FNOL after a loss.
See use casesCommercial
Self-service for COIs, multi-policy billing, and producer book management.
See use casesSpecialty & non-standard
Configurable workflows for the lines other vendors won't touch.
See use casesSee it for yourself.
Walk the platform, watch a demo, or talk to someone who's done this before.
Interactive tour
Click through the portal
A no-signup walkthrough of the policyholder experience.
Watch5-minute platform overview
The whole thing — portal, IVR, SMS, claims — in less time than your standup.
Talk to usBook a working session
Scoped to your core system, your lines, and the channels you want to launch first.
Frequently
asked questions
Don't see yours? Talk to a human →
Which core systems does insured.io integrate with?
We integrate with all major P&C policy administration, billing, and claims systems via API, file feed, or middleware — and we'll work to your environment, not the other way around.
How long does a typical implementation take?
Most carriers go live with a first channel in 8–12 weeks. Additional channels and lines of business layer on without re-platforming.
Can we white-label the experience?
Yes — every surface (portal, IVR, SMS, email) is themed to your carrier brand, including domain, voice, and outbound numbers.
Is the platform PCI compliant?
Yes. insured.io is PCI DSS Level 1 and SOC 2 Type II, with payments handled in a tokenized environment that keeps card data out of your systems.
What does pricing look like?
Pricing is based on enrolled insureds and the channels you turn on. Most carriers see ROI inside the first year from call deflection and self-service payments alone.
Ready to see your carrier on insured.io?
30-minute demo, no slideware, real product.