Meet Ivy, the insurance IVR for the 21st century.
Ivy is the insurance IVR built for modern P&C carriers, with AI voice technology integrated into a payment and policy self-service IVR channel that handles billing, policy lookup, and document requests in English and Spanish, 24/7, no hold music.
An IVR your policyholders want to listen to.
Highly configurable workflows mean Ivy says and does whatever you need, in both English and Spanish. We connect to your policy admin system for real-time data retrieval, and you add an option to your phone tree that dials to insured.io. Live in days, not months.
- Less frustration. Smooth, clear voice instructions and simple keypress interactions reduce misunderstandings and doom loops.
- Reduced call time. IVR workflows designed for efficiency, reducing call handling time and improving customer satisfaction.
- Secure CSR payments. Your CSRs never have to type another credit card number. Bridge callers directly to Ivy to process secure payments.
The insurance IVR built for self-service.
Faster and cheaper than a CSR, and smart enough that your insureds won't hit zero.
It's a super-powered CSR
Check balances, make payments, retrieve policy details, and request ID cards, all in a fraction of the time, at pennies on the dollar.
Open when they need you
Nights, weekends, holidays. 48% of policyholders do business outside 9-to-5, and Ivy never closes.
Speaks your business
Workflows, prompts, and scripts, tuned to your brand, your lines of business, and your rules. English and Spanish, no custom code.
Always getting smarter
The IVR you launch today is better six months from now, and six years from now. Continuous improvements roll out automatically.
- 58% faster resolution than the equivalent CSR call.
- 48% of users make payments outside business hours.
Frequently Asked Questions
Don't see yours? Ask us →
What is an insurance IVR?
An insurance IVR is an interactive voice response system designed specifically for the workflows of an insurance carrier, such as policy lookup, billing and payments, ID card requests, claim status, FNOL intake, and document delivery.
How is a payment IVR different from a generic call deflection tool?
A payment IVR is purpose-built for billing self-service. Ivy authenticates the policyholder, retrieves the live balance and due date from your policy admin system, accepts the payment through your existing processor, and returns a real-time confirmation, with no CSR involvement. PCI DSS Level 1, English and Spanish, day one.
How long does it take to deploy Ivy as our insurance IVR?
Most carriers are live in 60 days. We connect to your policy admin system for real-time data retrieval, you point an option in your existing phone tree at insured.io, and Ivy starts handling calls. No rip-and-replace.
Does the insurance IVR work in Spanish?
Yes. Every workflow, including payment IVR, policy lookup, ID card requests, document delivery, SMS enrollment, runs in English and Spanish from day one.
Can my CSRs use the IVR?
Yes. You can conference callers directly into Ivy so the insured can enter their card information while the CSR monitors the call. After the payment is processed, the CSR can rejoin the call to assist the insured.
Ready to transform your customer experience?
Book a 30 minute demo with insured.io today