Meet Ivy, the IVR for the 21st century.
insured.io integrates AI voice technology into a best-in-class IVR platform, custom built for insurance and the modern policyholder. English and Spanish, 24/7, no hold music.
A voice that policyholders actually want to listen to.
Highly configurable workflows mean Ivy says and does whatever you need, in both English and Spanish. Connect us to your policy system for real-time data retrieval, and add an option to your phone tree that dials to insured.io. Live in days, not months.
- Human-like speech. AI voice tech mimics tone and cadence. Conversational & engaging with no robotic pauses.
- Less frustration. Smooth, clear voice interactions and simple keypress interactions reduce misunderstandings and doom loops.
- Reduced call time. IVR workflows designed for efficiency, reducing call handling time and improving customer satisfaction.
- 58% faster resolution than the equivalent CSR call.
- 48% of users make payments outside business hours.
Not just another phone tree
Faster and cheaper than a CSR, and smart enough that your insureds won't hit zero.
It's a super-powered CSR
Check balances, make payments, retrieve policy details, and order ID cards, all in a fraction of the time, at pennies on the dollar.
Open when they need you
Nights, weekends, holidays. 48% of policyholders do business outside 9-to-5, and Ivy never closes.
Speaks your brand
Workflows, prompts, and scripts - tuned to your brand, your lines of business, and your rules. English and Spanish, no custom code.
Always getting smarter
The IVR you deploy today is better six months from now. Continuous improvements roll out automatically - no upgrade required.
Ready to transform your customer experience?
30 minute demo, real product, real questions answered.