Real carriers. Real outcomes.
Customer wins from carriers running on insured.io, plus original research and field guides for the teams ready to modernize their policyholder experience.
Kingstone Insurance
How a Northeast personal lines carrier modernized policyholder self-service and offloaded routine inquiries with the insured.io platform.
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Bluefire Insurance
Bluefire's path to faster payments, shorter calls, and a self-service portal that non-standard auto insureds actually use.
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Navigating the Digital Shift
Findings from our 2024 user-experience survey of insurance consumers: what policyholders rank as critical when picking, and leaving, a carrier.
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Revolutionizing Customer Engagement
Findings from insured.io's study of 250,000 P&C insurance customers, to quantify the effect of customer engagement on retention and satisfaction.
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Unlocking Success in M&A: Why UX is Key
Why the policyholder experience is the make-or-break variable when carriers acquire, merge, or modernize a book, and how to plan for it.
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The Insurance UX Survival Guide.
A Field Guide For Building Digital Experiences That Exceed Expectations.
Your go-to guide for building better digital experiences in one of the world's most unique industries.
Written by Steve Johnson, Co-Founder and Chief Product Officer of insured.io, this pocket-sized guide distills more than two decades of insurance and UX experience, plus insights from over 250,000 customer interactions, into clear, practical advice you can actually use.
Learn how to simplify, modernize, and improve every step of the policyholder journey. Whether you're a carrier, MGA, agent, or insurtech leader, you'll find actionable strategies to transform legacy systems, strengthen customer loyalty, and make the insurance experience better.
Smart. Practical. Occasionally funny (hopefully). And almost certainly the only insurance book you'll ever read that references velociraptors and Domino's Pizza.
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