Proactive notifications, on by default.
When retention is the game, proactive messaging is the move. Send alerts at any policy milestone, so insureds never miss a due date, forget a renewal, or get caught off-guard.
Reach insureds the way they actually want to be reached.
Multi-channel proactive notifications make sure you reach insureds wherever they are. Personalized content increases satisfaction, improves response rates, and keeps cancellations off the books.
- Every policy milestone, covered. Payment reminders, autopay alerts, cancellation notices, even reminders to leave a review. Notifications are sent at the right time, through the right channel.
- Personalized, branded, automated. Every send goes out under your brand — branded sender, dynamic content, and the right tone for the moment.
- Built for retention. Proactive notifications keep insureds in the loop and on the books. SMS on cancel day alone cuts cancellations by 52%.
- 52% fewer cancellations when SMS is sent on the cancel day.
- 13% retention boost from securing a customer email address.
- 48% of people want info, advice, and tips from their carrier.
What's in the notifications stack.
The proactive layer built for retention.
Two-way SMS
Reminders, FNOL intake, document requests, and one-tap pays — over the channel insureds already check more than email.
Voice notifications
Outbound voice for the moments that matter — late payments, cancel-day reminders, claim status updates that benefit from a real call.
Branded email
Transactional and milestone email that arrives looking like it came from you — your domain, your brand, your sender reputation.
Cancel-day saves
Targeted SMS and voice on cancel day — the single highest-leverage retention moment in the policy lifecycle.
Ready to transform your customer experience?
30 minute demo, real product, real questions answered.