Unified workflow
Voice and chat, one workflow.
Both channels run on the exact same conversational core — deploy one, deploy both. No duplicate logic, no parallel maintenance.
AI for insurance, by insurance experts.
insured.io isn't an AI company guessing how to do insurance. We're insurance veterans building responsible, structured AI agents that handle policy and claims work end-to-end — and hand off to a human the moment context demands it.
Claims AI
FNOL, end-to-end, across voice and chat.
Claims AI is a conversational, AI-powered virtual claims agent that handles First Notice of Loss from the first hello to the moment data lands in your core system. Built on the same insured.io platform that already powers your portal, IVR, and messaging — so it ships with real-time policy search, real-time claims submission, and the omnichannel handoffs your insureds expect.
Deep core integration
Real-time, into your core.
Real-time policy search and claim submission, directly into your core or claims system. No batch files, no overnight syncs, no rekeying.
Omnichannel by design
Adds depth, not another silo.
Claims AI plugs directly into the insured.io suite already powering portal, IVR, and messaging — every channel sharing the same data and the same handoffs.
Multi-language
English & Spanish, day one.
Claims AI ships with English and Spanish out of the box — same workflow, same data, same insureds, in whichever language they call you in.
"This AI agent was created by insurance experts who live and breathe insurance processes — committed to making the claims experience better for insureds. With Claims AI, we're putting insurers in command of every touchpoint in the policyholder relationship."
Steve Johnson — Co-Founder & Chief Product Officer, insured.io
Policy AI
Responsible AI for the portal, the website, and beyond.
Policy AI is the conversational layer for everything not a claim — policy lookup, ID cards, payments, and the day-to-day questions insureds ask 24/7. Built on the same core integration as the rest of the insured.io platform, with a "responsible AI" mindset: AI when it's needed, structure where it's not.
Smart policy lookup
Custom algorithm extracts policy numbers from poorly phrased searches — and recognizes whether the caller is the insured, an agent, or a lienholder.
ID cards on demand
Auto policyholders can download proof-of-insurance ID cards directly from the chat — without leaving the conversation.
SSO to the portal
Single sign-on into the Insured Portal directly from a chat session — context preserved, no re-authentication.
UniPay in chat
Take payment without leaving the conversation. UniPay generates a secure, one-time, pre-validated payment link — no additional login required.
Claims handoff
Anything claim-related routes seamlessly into Claims AI — same platform, same data, no second login or context loss.
Human in the loop
For escalations, HITL handoff routes the conversation — and its full context — to a human via your existing chat system, or soon natively in Insights Pro.
Predictable. Structured. Not a doom loop.
Policy AI is built to interpret meaning and context for unpredictable human behavior, while still guiding the insured through a streamlined journey. No infinite-regression spirals, no AI going rogue — just a virtual agent you can actually trust.
Ready to transform your customer experience?
30 minute demo, real product, real questions answered.