Future-proof your
customer experience.
Your portal, IVR, SMS, payments, and claims, unified into a single premium platform that scales with your business and your customer's expectations.
Meet the insured.io platform.
Multi-channel is not the same as omnichannel. The insured.io platform integrates all your CX into a single, cohesive experience, eliminating vendor sprawl, integration challenges, and inconsistent experiences. And with insured.io, as policyholder expectations change, so do we, regularly adding and updating channels to meet modern needs.
Your complete CX hub.
With Insights, every channel is connected. Gain complete transparency into how your insureds use every insured.io channel. The Insights CX hub arms CSRs with engagement history, policy lookup, and payments - all in one place.
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A portal your insureds will actually use.
Mobile-optimized, multi-language self-service for policy, billing, documents, mobile ID cards, claims, and payments, no app store required.
Learn moreMeet Ivy: IVR for the 21st century.
Best-in-class AI powered voice for payments, policy status, and ID cards in English and Spanish, 24/7. 58% faster than the equivalent CSR call.
Learn moreProactive SMS, on by default.
SMS at every policy milestone: payment reminders, renewal nudges, cancel notices, and text-to-pay. SMS on cancel day cuts cancellations by 52%.
Learn moreFNOL to settlement, transparent.
Conversational, AI-powered virtual claims agent that handles First Notice of Loss end-to-end across voice and chat, plus real-time claim status updates by text.
Learn moreAI where it matters most.
insured.io isn't an AI company guessing how to do insurance, we are insurance experts making the policyholder experience smarter.
Claims AI
Virtual claims agent that handles First Notice of Loss end-to-end across voice and chat, followed by real-time status updates by text after intake.
ExplorePolicy AI
Conversational chat for the Insured Portal and your website. Policy staus, ID card downloads, and in-chat payments with no additional login required.
ExploreA platform built for real volume, by real experts.
Carriers ship better experiences with insured.io.
Mid-size P&C carriers across personal and commercial lines run on the insured.io platform.
View more success stories
Enterprise-grade security. No exceptions.
Built to deliver trusted, enterprise-grade experiences to your policyholders.
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Frequently
asked questions
Don't see yours? Ask us →
Which core systems does insured.io integrate with?
We're already integrated with many major policy management systems. Mainframe systems connect via daily flat-file delivery, and new systems are added all the time. We integrate to your environment, not the other way around.
How long does a typical implementation take?
Most carriers can go live in 90 days. Additional channels and lines of business can be added on without re-implementing.
Can we white-label the platform?
Yes. Every channel (portal, IVR, SMS, email) is themed to your brand, including domain, voice, and outbound numbers.
How do payments work? Do I have to change my payment processor?
insured.io is PCI DSS Level 1 and can either integrate with your existing payment processor, or help you find and configure a new one.
How is the platform priced?
Pricing is license-based with low upfront costs. SMS and IVR are priced per minute at a very affordable rate. Most carriers see ROI inside the first year from call deflection and self-service payments alone.
What's new.
insured.io launches AI Virtual Agents for P&C carriers
Always-on conversational agents that resolve billing, claims, and policy questions across voice, SMS, and chat.
Read morePatriot General Agency goes live on insured.io
The carrier brings policyholder portal, IVR, and SMS messaging onto a single platform in under 12 weeks.
Read moreWhy mid-size carriers can't wait on digital UX
Three patterns from the carriers shipping policyholder experiences faster than the incumbents this year.
Read moreinsured.io crosses 2M omnichannel platform users
A look at how carriers' insureds are choosing self-service across web, voice, and messaging.
Read moreReady to transform your customer experience?
30 minute demo, real product, real questions answered.