Self-service
A portal your insureds will actually use.
Mobile-optimized, multi-language self-service for policy, billing, documents, mobile ID cards, claims, and payments, no app store required.
Learn moreFuture-proof your
customer experience.
Portal, IVR, SMS, payments, and claims, unified into a single premium platform that scales with your business and your customer's expectations.
Meet the insured.io platform.
Multi-channel is not the same as omnichannel. The insured.io platform integrates all your CX into a single, cohesive experience, eliminating vendor sprawl, integration challenges, and inconsistent experiences. And with insured.io, as policyholder expectations change, so do we, regularly adding and updating channels to meet modern needs.
Voice
Meet Ivy - IVR that sounds human.
ElevenLabs-powered AI voice for payments, policy status, and ID cards in English and Spanish, 24/7. 58% faster than the equivalent CSR call.
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Notifications
Proactive SMS, on by default.
SMS at every policy milestone: payment reminders, renewal nudges, cancel notices, and text-to-pay. SMS on cancel day cuts cancellations by 52%.
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Claims
FNOL to settlement, transparent.
Conversational, AI-powered virtual claims agent that handles First Notice of Loss end-to-end across voice and chat, plus real-time claim status updates by text.
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Virtual Agents
Responsible AI, not doom loops.
Predictable, structured virtual agents for policy information, claims, ID cards, and in-chat payments.
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Insights
Insights, transparent by default.
See who, when, and how insureds use every insured.io channel. Insights Pro arms CSRs with engagement history, policy lookup, and payments in one place.
Learn moreAI where it matters most.
insured.io isn't an AI company guessing how to do insurance, we are insurance experts making the policyholder experience smarter.
Claims AI
Virtual claims agent that handles First Notice of Loss end-to-end across voice and chat, followed by real-time status updates by text after intake.
ExplorePolicy AI
Conversational chat for the Insured Portal and your website. Policy staus, ID card downloads, and in-chat payments with no additional login required.
ExploreA platform built for real volume.
2M+
Insureds served
$2B+
Premium processed
15+
Years in business
40+
Integrations
Carriers ship better experiences with insured.io
Our customers have seen increases in retention, customer satisfaction, and operational efficiency, allowing customer service teams to focus on what matters most.
58%
faster resolution when insureds use Ivy IVR instead of calling a CSR.
insured.io study60%
of policyholders would switch to get real-time claims notifications.
insured.io study52%
fewer cancellations when an SMS is sent on the cancel day.
insured.io study
See it in action
Watch insured.io at work.
Quick walkthroughs of the products carriers ship on insured.io.
Enterprise-grade security. No exceptions.
Built to deliver trusted, enterprise-grade experiences to your policyholders.
Visit our trust center
Frequently
asked questions
Don't see yours? Talk to a human →
Which core systems does insured.io integrate with?
We're already integrated with many major policy management systems. Mainframe systems connect via daily flat-file delivery, and new systems as added all the time — we integrate to your environment, not the other way around.
How long does a typical implementation take?
Most carriers can go live in 90 days. Additional channels and lines of business can be added on without re-implementing.
Can we white-label the experience?
Yes. Every channel (portal, IVR, SMS, email) is themed to your carrier brand, including domain, voice, and outbound numbers.
Is the platform PCI compliant?
Yes. insured.io is PCI DSS Level 1 and SOC 2 Type II, and can either integrate with your existing payment processor, or help you configure a new one.
What does pricing look like?
Pricing is license-based with no upfront costs. SMS and IVR are priced per minute at a very affordable rate. Most carriers see ROI inside the first year from call deflection and self-service payments alone.
Latest from insured.io
View all news
What's new.
insured.io launches AI Virtual Agents for P&C carriers
Always-on conversational agents that resolve billing, claims, and policy questions across voice, SMS, and chat.
Read morePatriot General Agency goes live on insured.io
The carrier brings policyholder portal, IVR, and SMS messaging onto a single platform in under 12 weeks.
Read moreWhy mid-size carriers can't wait on digital UX
Three patterns from the carriers shipping policyholder experiences faster than the incumbents this year.
Read moreinsured.io crosses 2M omnichannel platform users
A look at how carriers' insureds are choosing self-service across web, voice, and messaging.
Read moreReady to transform your customer experience?
30 minutes, no slideware, real product — and a plan tailored to your book.